Refund Policy

At Precision-DOT-Screening, we strive to provide excellent service and ensure client satisfaction. Due to the nature of our services—including DOT and non-DOT screenings, drug testing, and compliance-related services—certain restrictions apply regarding refunds.

1. All Sales Are Final

All service fees paid to Precision-DOT-Screening are non-refundable once the appointment has been completed or the service has been rendered. This includes:

DOT and non-DOT drug and alcohol tests
Background checks
Employer screening services
Any related compliance services

2. Missed Appointments/No-Shows

If you miss your scheduled appointment without providing at least 24 hours' notice:

You will not be eligible for a refund.
A new appointment must be scheduled and paid for again.

3. Cancellations and Rescheduling

Cancellations made more than 24 hours in advance may be eligible for a full refund minus a small administrative fee (typically $10–$15).
Rescheduling is allowed one time at no additional charge if done at least 24 hours before your appointment.
Multiple reschedules or short-notice reschedules (under 24 hours) may result in a rescheduling fee.

4. Refunds Due to Service Errors

If a refund is requested due to a verified service error on our part (e.g., duplicate payment, system glitch, or administrative mistake), we will issue a full refund after review.

Please email tb@precision-dot-screening.com with your full name, appointment date, and reason for the request.

5. Processing Time

If a refund is approved:

It will be processed back to your original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

6. Contact for Refund Requests

To request a refund or discuss any billing concerns, please contact us:

📧 Email: tb@precision-dot-screening.com
🌐 Website: www.precision-dot-screening.com